Take a moment and imagine how successful your business would be today if every single one of the customers who has ever walked thru your doors still used your services.  It doesn’t take a math major or an accountant to realize your profits would be higher, your word-of-mouth marketing cheaper, and your client volume higher. …

Good or bad, people like to talk. Before the internet, talking and complaining about a company often fell on deaf ears. Now, “talking” has turned to texting and typing about things on-line – and those things have a way of sticking around for a LONG LONG TIME. You should be monitoring these online conversations to…

As a business owner, you probably wonder if every aspect of a customer’s visit was just as you expected. As a marketer, I am one of few people who will take the time to answer long surveys sent out to me. In general, however, the more questions you ask someone about their visit, the less…

Did you know more people do searches for things on YouTube now then they do on Yahoo?  YouTube has become a search engine in its own right, and your online presence may be lacking if you haven’t taken the time yet to set-up a YouTube channel and fill it with videos.  Making videos doesn’t have…

Bookworm!  That’s the best word to describe me in my “spare” time.  I love to read because it allows me to instantly learn from the experience of others.  In marketing – and in business in general – I think learning from others has been one of my greatest keys to success. One of the best…

It’s estimated that more people watch the Super Bowl each year for the commercials than they do for the actual game.  I was one of those people last night, at least through the first half.  Then I decided I really didn’t need to watch the second half of the game, I would just see which…

When I first started working in the healthcare field as a marketer, I was impressed by the number of people who wanted to visit me to get my advertising dollars. Then quickly, I was overwhelmed by the sheer number of advertising opportunities, sales calls, and sponsorship requests I received. I quickly learned a valuable lesson…

As a business owner, you probably have the interview process down for hiring certain positions. What you may not be good at is hiring someone to market your business. Don’t feel alone. One of the top requests I get when I’m doing marketing consulting is to provide hiring tips for adding a marketer to someone’s staff….