My Customer Wants to Ruin My Reputation – How Do I Fix It

Did you know there are some businesses who live to get customer complaints? Before we delve into why you should adopt a similar mindset, let’s look at why a business exists. In the business world you fall into one of two categories: Owner or Operator. If you’re the owner, you opened your business to provide a service or product you

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Marketing Dreams Can Come True When You Borrow These Ideas From Disney

My two year old daughter’s favorite thing about Disney is the plethora of animated characters that pull her into a fantasy land.  My favorite thing about their company is studying their marketing genius. Yesterday we took our daughter to Disney On Ice – Dear to Dream.  It didn’t disappoint either of us.  She was excited to see Mickey and Minnie,

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When the Student is Ready the Teacher Appears

Have you ever noticed the moment you want something, you start to see it everywhere?  Or the moment you buy something you think is unique, it too starts appearing everywhere?  It’s called the Baader-Meinhof phenomenon. It’s caused by two psychological processes. First, selective attention starts when you’re struck by a new word, thing, or idea and then you unconsciously keep

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Are You Making The Biggest Mistake With Your Advertising Message?

The biggest mistake businesses make in advertising is saying the same thing everyone else is saying.  Before you read any further, I encourage you to do something.  Take out the last 3 advertisements you ran for your business, and ask yourself one question: Could my competition put their logo on this piece and call it their own? In over 90% of the

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Four Ways to Generate More Customer Referrals

One of the most rewarding parts about business is when all of your marketing efforts pay off and you bring on new customers.  One of the most exciting steps after that is when those customers become such raving fans of your products or service that they start to refer their friends and family to you as well. If you’re like the majority

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